We stand behind the performance of our products with a 50 year customer satisfaction guarantee. If at any time you are not completely satisfied with the performance of your Arrowhead product, we will correct the problem or replace it. Simply send the product with an explanatory note to the address below.
Should your Arrowhead knives be damaged through misuse or abuse, we will replace the item for one half of the current retail price plus shipping/handling and tax. Simply send the product with an explanatory note to the address below.
If at any time within thirty (30) days after receipt of your Arrowhead product you are not satisfied with your purchase for any reason you may receive a full refund of the purchase price by contacting Arrowhead Customer Service at the address below.
Engraved or monogrammed products cannot be returned under the Unconditional Money Back Guarantee. All other aspects of the Guaranty apply.
Arrowhead Customer Service
Box 262502
Tampa, Florida 33615
www.arrowheadcutlery.com
Reconditioning & Replacement
Ship to address:
Health Craft/Arrowhead
Customer Service
Box 262502
Tampa, Florida 33615
Lifetime Recondition Guaranty
All Arrowhead knives are covered by a 50-Year Lifetime Warranty, and will remain sharp and beautiful for many years, but after extended use they may need to be factory reconditioned. In addition to sharpening the edges, our craftsmen will clean and polish the handles of each piece. Our reconditioning service is available at a reasonable fee. See Cost below.
• Perma-Keen Cutting Edges... our serrated knives provide 30% more cutting surface than traditional serrated knives. Tips take abuse and crescents do the cutting for lasting sharpness. The only serrated knife that can be re-sharpened by the customer. When they do need sharpening, use the Arrowhead Professional Sharpening Steel or Ceramic knife sharpener. It will NOT ruin the special edge. For total reconditioning, send them back to Arrowhead and we’ll put a factory-fresh edge on each knife, and polish the blades, handles and rivets.
• Saber-Ground Straight-Edged Knives… Arrowhead knives with straight edges require periodic sharpening to maintain optimum performance. We recommend using our Professional Sharpening Steel or Ceramic knife sharpener to touch up the edges as soon as you notice the knife beginning to dull. You may also send these knives back to Arrowhead for complete reconditioning, as described in the prior paragraph.
Turn Around Time
• After your Arrowhead is received in Tampa, please allow 2 to 3 weeks for complete reconditioning and return of your products. You may call Customer Service at 1-800-443-8079 for a time estimate.
Cost
• Include $15 for the first knife and $10 for each additional knife… Price includes complete reconditioning; sharpening the blades, polishing of handles, as well as the return shipping and handling.
Packaging
• To ensure the safety of everyone who handles your shipment, it is important the blades are well protected. Cover the entire blade and tip of the knife with cardboard.
• Place them in a cardboard box with extra packing material to keep them secure during shipping. DO NOT SHIP KNIVES IN PADDED ENVELOPES.
• Enclose a return card and remember to include your name, address, phone number and e-mail address so we may contact you if necessary and promptly return your product.
Shipping
• Insure your package for its current retail value and save your receipt. Arrowhead is not responsible for lost or stolen items.
Tips
• Protect your knife edges by cutting only on a polypropylene (plastic) or wood cutting surface.
• Never cut on china or glass. These materials will dull straight edged knives.
• Use the Arrowhead Professional Sharpening Steel or Ceramic Sharpener to touch up straight edged and serrated edged knives.
Contact Us
• If you have any questions email us at cktocook@tampabay.rr.com or call 1-813-885-5244.
